The minimum amount that can be loaded onto the bank card is $100 or an equivalent amount in another currency. The maximum amount depends on the status of the customer (individual or professional) holding the said bank card. You can find out more about this by contacting our consultants via the form on our website or by calling us directly.
If you lose your bank card, contact our customer service immediately so that we can suspend any operations that could cause you to lose your money. You will be able to visit one of our agencies within 24 to 72 hours to collect a new bank card. A customer advisor can send it to your address via post (for those who cannot travel). When you receive the new bank card, please remember to activate it before using it.
It depends on the type of bank card you choose. For example, if you choose a basic bank card, you are limited to a monthly deposit of $5,000.
Banking services offered through our mobile application are very similar to Internet banking through a web browser. We have done everything possible to prevent our customers from losing their money. Some important security measures in place include Verisign SSL, HTTPS, etc.
Our banking system only supports the latest versions of internet browsers currently available on the market. Some of the most popular are Chrome, Opera, Firefox and Safari. If you are using Internet Explorer, make sure your browser version is 9.0 or higher.
Yes, you can. Our bank does not limit payments to a given country. You can send up to $100,000 per day securely to your loved ones regardless of their country of residence.
Identity verification is an essential security measure that we put in place to ensure the protection of our customers and prevent fraudulent activity. Here are some key points that explain why this procedure is necessary:
We understand that identity verification may seem burdensome, but it is essential to protect your interests and those of our entire community. We thank you for your understanding and cooperation in this process.
You can open an account online by completing the registration form on our website and providing the required documents.
You will need a valid ID, proof of residency, and possibly other specific documents depending on the type of account you want to open.
Log in to your account, go to the “Start a transfer” section and follow the instructions to transfer to another account.
Interbank transfer fees may vary depending on the banking institutions involved.
Log in to your account, go to the “my account” page and follow the instructions to change your password.
If you notice a suspicious transaction on your account, please contact us immediately through our customer service or your account manager.
You can submit a funding request online by completing the application form on our site and providing the required information.
We offer different types of financing, including personal financing, mortgage financing, auto financing, etc.
You can choose from different repayment options, including fixed or variable monthly repayments.
Log in to your online banking account, and your account balance will be displayed on the home page.
Log in to your account, go to the “Beneficiaries” section and follow the instructions to add a new beneficiary.
If you lose your bank card, report it immediately by contacting us at: contact@groe-group.com.
You can access your transactions online by logging into your account and going to the “Transactions” section.
Yes, we take the security of your information very seriously. We use advanced security measures to protect your account from cyberattacks.
You can contact us by phone, email, or live chat on our website for assistance.
The processing time for an international transfer can vary depending on the countries involved, but typically it can take a few business days.
Our loyalty program offers benefits such as cash back, preferential interest rates and reduced fees for our regular customers.
The approval time for an online financing application may vary depending on various factors, such as the complexity of the application and the required documentation. Usually it may take a few business days.
We offer a range of online banking accounts, including current accounts, savings accounts and business accounts.
You can deposit into your account online using options like wire transfers or mobile deposits.
Log in to your online account, go to the “Settings” or “Profile” section and look for options to update your personal information such as address or phone number.
